Kenny G Saxophones offer a LIMITED 5 Year warranty.
Jan. 1, 2015. Including the G-Series VI, G-VI and E-series IV saxophones.
Kenny G Saxophones are covered against defects in workmanship, materials, and manufacturing for five years from date of purchase. This warranty applies only to the original purchaser of a new Kenny G Saxophone from an authorized Kenny G dealer.
Kenny G Saxophones, at its discretion, will find the best possible solution to the problem to remedy the situation.
To receive warranty service, please contact the Kenny G Saxophones dealer where original purchase was made. If that is not possible, please contact:
Kenny G Saxophones
1978 Del Amo Blvd. Unit B
Torrance, CA 90501-1333 USA
Warranty requires prior authorization from Kenny G Saxophones and proof of purchase must be presented.
Kenny G Saxophones does not warrant against deterioration from perspiration, high humidity, extreme temperatures, oxidation or tarnish of finishes, or other external causes. Kenny G Saxophones disclaims and excludes liability for damage done to finish or plating by excess polishing or pressure or use of a polishing cloth which takes the plating off. Use a soft cloth, free of chemicals for all finishes. Wipe finger prints often and dry moisture off inside and outside the horn as often as possible. Keep your instrument dry and in its case.
Saxophones that have been altered, or the identification numbers removed or changed are not eligible for warranty. Kenny G Saxophones disclaims and excludes liability for any incidental or consequential damages. Warranty does not cover damage resulting from abuse, negligence, accidents, lack of reasonable maintenance or failure to follow Kenny G Saxophones Care Instructions.
*Warranty does not cover loss or theft of instrument.
*Warranty does not cover pads, normal upkeep, or regulation.
*All problems must be reported within 10 days after discovery.