KENNY G Saxophones

Warranty

Kenny G Saxophones LIMITED 5 Year Warranty

You must talk to the dealer you purchased the saxophone through to get the warranty process started. All returns must be accompanied by a copy of the sales receipt before any warranty work can be started.

Kenny G Saxophones are covered against defects in workmanship, materials, and manufacturing for five years from date of purchase. This warranty applies only to the original purchaser of a new Saxophone from an authorized Kenny G Saxophones dealer. Kenny G Saxophones, at its discretion, will find the best possible solution to the problem to remedy the situation. To receive warranty service, please contact the dealer where original purchase was made. If that is not possible, please contact:

Rheuben Allen at: rheuben.kg@gmail.com
A & K Global Enterprises, Inc.
1978 Del Amo Blvd. Unit B
Torrance, CA 90501-1333 USA


Warranty requires prior authorization from Rheuben Allen on Behalf of A & K Global Enterprises, Inc. and proof of purchase must be presented.

Exclusions:

*Warranty does not cover damage resulting from abuse, negligence, accidents, lack of reasonable maintenance or failure to follow Kenny G Saxophone Care Instructions.
*Warranty does not cover loss or theft of instrument.
*Warranty does not cover pads, normal upkeep, or regulation.
*All problems must be reported within 10 days after discovery.
*Warranty does not cover neck corks or key corks… these are part of the normal use of the saxophone.
* The client pays for the shipping back to A&K Global Enterprises, Inc. upon approval by A&K and A&K will pay the cost for the return of the instrument.

Return Policy:

**Close out instruments are not returnable and are sold as is.